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We want your stay at Memorial University Medical Center to be as comfortable as possible. That's why we proudly offer Patient and Family Centered Care. If you have questions or concerns at any time during your visit, do not hesitate to discuss it with your nurse or call our 24-hour service line, 912-350-8581.

• ATM
• Cafeteria hours and 'At Your Request'
• Hotel accommodations
• Language interpretation services
• Medical records
• Patient and family centered care
• Smoking policy
• Spiritual care
• Telephone
• Television
• Visiting hours
• What to bring to the hospital

ATM
There are ATMs located in the main lobby pavilion at Memorial University Medical Center and outside of the cafeteria in the lower level of the medical center. There are also several banks located within walking distance of our campus.

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Cafeteria Hours and 'At Your Request'

We’re pleased to offer our “At Your Request” menu service that allows patients to order meals from a restaurant-style menu. Upon admission, a patient is assessed by his nurse to determine if it is appropriate to participate in At Your Request. If it is, the patient can immediately order his first meal. The patient uses his bedside telephone to order any item on his diet at any time. The meal is cooked fresh and delivered within 45 minutes. This process aligns with Memorial University Medical Center’s patient and family centered care model of allowing patients to actively participate in their own care. Visitors are welcome to dine in our cafeteria, located in the lower level of the medical center.

Cafeteria hours are:

Monday through Friday
6:30 a.m. to 10 a.m.
11 a.m. to 2 p.m.
4 p.m. to 7 p.m.

Saturday and Sunday
11 a.m. to 2 p.m.

Outside of the cafeteria, food and beverages can be purchased from the snack machines located on the first floor of Memorial University Medical Center or from vendors located in the main lobby pavilion or the lobby of the Heart & Vascular Institute.

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Hotel Accommodations
There are numerous hotels located near Memorial University Medical Center and throughout Savannah. Some may provide a discounted rate for the family members of patients. To receive reduced rates, please talk to your nurse or social worker.

Please choose a hotel listed below to see more information.

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Interpretation Services
Memorial University Medical Center has access to interpreters for dozens of foreign languages and American Sign Language. We also have a telephone interpretation service that enables patients to communicate with their physicians and nurses in different languages. For assistance, call our patient and family centered care team at 912-350-8581.

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Medical Records
Your medical records are maintained electronically by our health information management department. This department also maintains birth and death records. You can contact health information management to request copies of your medical records by calling 912-350-8667.

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Patient and Family Centered Care
Memorial offers a new style of care called patient and family centered care (PFCC). This initiative allows patients and their loved ones to be involved in their care and work as part of the healthcare team. They’re invited to participate in decision-making and may even help with certain procedures. They can have as much or as little involvement as they want, based on their own comfort level. The core concepts of PFCC are:

• Dignity and Respect –- healthcare providers honor the family’s choices and respect their decisions.
• Information Sharing –- healthcare providers communicate with patients and families in a timely, complete, and accurate manner.
• Participation –- patients and families are encouraged to participate in care and decision-making.
• Collaboration –- healthcare leaders work with patients and families to constantly improve the level of care.

We’re proud to offer this new, forward-thinking style of care.

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Smoking Policy
Memorial University Medical Center has a smoke-free campus. Smoking is not allowed inside or outside any of our facilities. This is to protect the health of our patients, visitors, and Team Members. Thank you for adhering to our smoke-free policy.

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Spiritual Care
We understand that healing involves more than just the body, it involves the mind and spirit as well. Although religion and spirituality are closely related, they are not identical. That's why, in addition to prayer, our Department of Spiritual and Religious Care offers mental and emotional support for patients and their families. By offering these services, we are better able to help people experience wholeness in the healing process.

Our Department of Spiritual and Religious Care includes a team of full-time chaplains, more than 10 on-call contract chaplains, and volunteers. Our team is able to administer sacraments and conduct worship services. Other services include emotional/spiritual support, spiritual counseling/direction, assistance in accepting and coping with a diagnosis, assistance with end-of-life issues, ethical consultation, assistance with the organ/tissue donation process, and crisis intervention.

Contact the Department of Spiritual and Religious Care at 912-350-8335.

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Telephones
There are telephones in our main lobby pavilion, in the lobby on each floor, and in all patient rooms. There is no charge for local calls. Long distance calls must be billed to a number outside of the hospital. Memorial University Medical Center cannot accept collect calls.

Patients may receive calls between 7 a.m. and 9 p.m. To reach Memorial University Medical Center, call 912-350-8000. To dial a patient's room directly, dial 912-350-5 + the patient's room number.

Review a list of Memorial University Medical Center phone numbers.

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Television
Some waiting rooms and all patient rooms have television sets. Memorial University Medical Center's television system offers a variety of channels, including:

• Channel 4, Georgia Radio Reading Services for the Blind
• Channel 5, ABC
• Channel 6, CBS
• Channel 7, NBC
• Channel 8, Memorial University Medical Center's chapel services, spiritual music, and reflections
• Channel 9, PBS
• Channel 10, FOX
• Channel 11, Patient education
• Channel 12, Relaxation channel
• You also have access to ESPN, WGN, WTBS, CNN, Disney, A&E, and Movieline.

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Visiting Hours
General visiting hours at Memorial University Medical Center are 7 a.m. to 8:30 p.m., seven days a week. Some units may have different visiting hours to better accommodate the patients they serve. If you are unsure about a particular unit's visiting hours, call 912-350-8000.

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What to Bring
If you will be staying with us, please plan to bring the following items with you to make your stay more comfortable:

• Personal essentials (toothbrush, shampoo, shaving cream, razor, deodorant, soap, etc.)
• A nightgown or pajamas
• A list of all medications you are currently taking (both prescription and over-the-counter drugs) along with the prescription medications you need to take each day
• Insurance information
• Advance directives
• Driver's license
• A favorite blanket or pillow
• Books or magazines to read

If you are having a procedure in our Day Surgery Center, you do not need to bring overnight items, just bring your insurance information, medications, advance directives, and driver's license. Please leave all valuables, including cash, credit cards, and jewelry, at home.

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