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These scores are based on responses from a sample of people who received care in the emergency department at Memorial University Medical Center between July and September 2011. Patients are asked to rate the categories below using a scale of "very poor" to "very good." Each response receives a point value and we determine a mean score based on those points:
Very Poor = 0
Poor= 25
Fair = 50
Good = 75
Very Good = 100
The "peer group" represents the mean score of 67 similar hospitals.
A higher score is better. Click on each category below to see more information.
Current Scores
Overall Score
| |
MUMC |
Peer Group |
| Overall |
80.4 |
84.1 |
Arrival
| Survey Question |
MUMC |
Peer Group |
| Waiting time before noticed at arrival |
83.6 |
82.8 |
| Helpfulness of first person |
83.5 |
86.1 |
| Comfort of waiting area |
75.5 |
74.2 |
| Waiting time to treatment area |
77.1 |
76.4 |
| Waiting time to see doctor |
72.1 |
75.7 |
| Overall for arrival |
78.5 |
79.4 |
Nurses
| Survey Question |
MUMC |
Peer Group |
| Nurses were courteous |
85.6 |
89.2 |
| Nurses took time to listen |
84.6 |
86.9 |
| Nurses paid attention to your needs |
84.2 |
86.9 |
| Nurses were informative about treatment |
77.7 |
83.3 |
| Nurses' concern for your privacy |
82.2 |
86.8 |
| Overall for nurses |
82.7 |
86.5 |
Doctors
| Survey Question |
MUMC |
Peer Group |
| Doctors were courteous |
82.6 |
87.9 |
| Doctors took time to listen |
76.6 |
86.3 |
| Doctors were informative about treatment |
76.4 |
84.6 |
| Doctors' concern for your comfort |
76.1 |
84.6 |
| Overall for doctors |
77.9 |
85.8 |
Tests
| Survey Question |
MUMC |
Peer Group |
| Courtesy of person who took blood |
83.1 |
88.4 |
| Concern for your comfort during blood draw |
85 |
86.9 |
| Waiting time for radiology tests |
80.4 |
80.9 |
| Courtesy of radiology staff |
88.6 |
89.6 |
| Concern for your comfort during radiology test |
86.1 |
87.8 |
| Overall for tests |
84.6 |
86.3 |
Family or Friends
| Survey Question |
MUMC |
Peer Group |
| Courtesy shown family/friends |
81.6 |
86.7 |
| Adequacy of info to family/friends |
78.7 |
84.9 |
| Let family/friends be with you |
87.3 |
87.9 |
| Overall for family or friends |
82.6 |
86.1 |
Personal Insurance Info
| Survey Question |
MUMC |
Peer Group |
| Courtesy during personal insurance info |
84.9 |
88.7 |
| Privacy during personal insurance info |
83.2 |
87.6 |
| Ease giving personal insurance info |
83.7 |
87.3 |
| Overall for personal insurance info |
83.9 |
87.8 |
Personal Issues
| Survey Question |
MUMC |
Peer Group |
| Informed about delays |
69.6 |
71.9 |
| Staff cared about you as a person |
78.9 |
84.7 |
| How well was pain controlled |
76.1 |
81.8 |
| Received info about home care |
82.1 |
85.3 |
| Overall for personal issues |
77 |
81.6 |
Overall Assessment
| Survey Question |
MUMC |
Peer Group |
| Overall rating of ED care |
79.1 |
85.7 |
| Likelihood of recommending to others |
81.4 |
83.3 |
| Overall assessment |
80.1 |
84.4 |
Yearly Trend
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