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Inpatient Satisfaction
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These scores are based on responses from a sample of people admitted to Memorial University Medical Center for any length of time between July and September 2011. Patients are asked to rate the categories below using a scale of "very poor" to "very good." Each response receives a point value and we determine a mean score based on those points:
Very Poor = 0
Poor= 25
Fair = 50
Good = 75
Very Good = 100
The "peer group" represents the mean score of 248 similar hospitals.

A higher score is better. Click on each category below to see more information.


Current Scores

Overall Score

  MUMC Peer Group
Overall 85.5 85.3

Admission

Survey Question MUMC Peer Group
Speed of admission 84.1 83.5
Courtesy of person admitting 90.6 89.8
Overall for admissions 87.1 86.4

Room

Survey Question MUMC Peer Group
Pleasantness of décor 76.7 79.6
Room cleanliness 81.8 84.2
Courtesy of person cleaning room 85.9 87.4
Room temperature 81.5 79.9
Noise level in and around room 78 77
Overall for room 80.6 81.4

Meals

Survey Question MUMC Peer Group
Temperature of food 79.6 79.1
Quality of food 76.6 75.1
Courtesy of person who served the food 86.8 88.3
Overall for meals 80.8 80.7

Nurses

Survey Question MUMC Peer Group
Friendliness/courtesy of nurses 92.1 91.8
Promptness of response to your call 86 84.9
Nurses’ attitude toward requests 89.7 89
Attention to special/personal needs 88.6 87.4
Nurses kept you informed 87.7 86.7
Skill of the nurses 91.5 90.9
Overall for nurses 89 88.4

Tests and Treatments

Survey Question MUMC Peer Group
Wait time for tests and treatments (T&T) 81.8 80.8
Explanation of what’s happening during T&T 85.2 85.5
Courtesy of person who took blood 88.5 88.5
Courtesy of person who started IV 89.4 89
Overall for tests and treatments 86 85.9

Visitors and Family

Survey Question MUMC Peer Group
Accommodations and comfort of visitors 83.7 83.7
Staff attitude toward visitors 89.4 88.9
Overall for visitors and family 86.4 86.2

Physician

Survey Question MUMC Peer Group
Time physician spent with you 83.6 82.4
Physician concern, questions, worries 87.2 86.4
Physician kept you informed 86.2 85.4
Friendliness/courtesy of physician 90.2 89.6
Skill of physician 92.6 91.6
Overall for physician 87.6 86.9

Discharge

Survey Question MUMC Peer Group
Extent felt ready for discharge 86 85.4
Speed of discharge process 78.7 79.6
Instructions for care at home 86 86.1
Overall for discharge 83.4 83.5

Personal Issues

Survey Question MUMC Peer Group
Staff concern for your privacy 87.8 87.2
How well was pain controlled? 86.6 86.4
Staff addressed emotional needs 85.1 84.6
Response to concerns/complaints 83.9 84.3
Staff included you in decisions about treatment 84.5 84.8
Degree we ensured safety of your med care 88.1 88.1
Family able to participate in decisions 84.6 87
Staff explained their roles in your care 85.5 86.3
Staff supported family throughout visit 85.9 88
Staff respected having family with you 88.9 90.4
Overall for personal issues 85.4 85.3

Overall Assessment

Survey Question MUMC Peer Group
Staff worked together to care for you 90.1 89.2
Likelihood of recommending hospital 89.7 88.5
Overall rating of care given 90.2 89.5
Overall for assessment 89.9 88.9

Yearly Trend

inpatient scores chart

 

  
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Memorial University Medical Center hospital campus: 4700 Waters Avenue, Savannah, GA 31404 - 912-350-8000