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These scores are based on responses from a sample of people admitted to Memorial University Medical Center for any length of time between October and December 2009. Patients are asked to rate the categories below using a scale of "very poor" to "very good." Each response receives a point value and we determine a mean score based on those points:
Very Poor = 0
Poor= 25
Fair = 50
Good = 75
Very Good = 100
The "peer group" represents the mean score of 248 similar hospitals.
A higher score is better. Click on each category below to see more information.
Current Scores
Overall Score
| |
MUMC |
Peer Group |
| Overall |
83.5 |
84.1 |
Admission
| Survey Question |
MUMC |
Peer Group |
| Speed of admission |
82.6 |
82.5 |
| Courtesy of person admitting |
89.8 |
89.1 |
| Overall for admissions |
85.8 |
85.5 |
Room
| Survey Question |
MUMC |
Peer Group |
| Pleasantness of décor |
74.9 |
78.4 |
| Room cleanliness |
79.2 |
82.7 |
| Courtesy of person cleaning room |
84.1 |
86 |
| Room temperature |
77.8 |
78.5 |
| Noise level in and around room |
74 |
75.4 |
| Overall for room |
77.8 |
80 |
Meals
| Survey Question |
MUMC |
Peer Group |
| Temperature of food |
71.2 |
77.7 |
| Quality of food |
67.3 |
74.2 |
| Courtesy of person who served the food |
84.5 |
86.9 |
| Overall for meals |
74.2 |
79.5 |
Nurses
| Survey Question |
MUMC |
Peer Group |
| Friendliness/courtesy of nurses |
90.5 |
90.7 |
| Promptness of response to your call |
83.6 |
83.3 |
| Nurses’ attitude toward requests |
87.2 |
87.7 |
| Attention to special/personal needs |
86.4 |
85.9 |
| Nurses kept you informed |
85.4 |
85 |
| Skill of the nurses |
90 |
89.7 |
| Overall for nurses |
87.1 |
87 |
Tests and Treatments
| Survey Question |
MUMC |
Peer Group |
| Wait time for tests and treatments (T&T) |
79.9 |
79.8 |
| Explanation of what’s happening during T&T |
83.4 |
84.3 |
| Courtesy of person who took blood |
86.8 |
87.5 |
| Courtesy of person who started IV |
88.7 |
88 |
| Overall for tests and treatments |
84.9 |
84.8 |
Visitors and Family
| Survey Question |
MUMC |
Peer Group |
| Accommodations and comfort of visitors |
81.3 |
82.3 |
| Staff attitude toward visitors |
87.6 |
87.5 |
| Overall for visitors and family |
84.3 |
84.7 |
Physician
| Survey Question |
MUMC |
Peer Group |
| Time physician spent with you |
82.1 |
81.5 |
| Physician concern, questions, worries |
86 |
85.4 |
| Physician kept you informed |
85 |
84.4 |
| Friendliness/courtesy of physician |
89.4 |
88.8 |
| Skill of physician |
92 |
91.1 |
| Overall for physician |
86.7 |
86 |
Discharge
| Survey Question |
MUMC |
Peer Group |
| Extent felt ready for discharge |
85.3 |
84.4 |
| Speed of discharge process |
80.5 |
78.7 |
| Instructions for care at home |
84.6 |
84.9 |
| Overall for discharge |
83.1 |
82.5 |
Personal Issues
| Survey Question |
MUMC |
Peer Group |
| Staff concern for your privacy |
86 |
85.9 |
| How well was pain controlled? |
85.3 |
85.3 |
| Staff addressed emotional needs |
83.2 |
83.1 |
| Response to concerns/complaints |
82.7 |
82.7 |
| Staff included you in decisions about treatment |
82.9 |
83.3 |
| Overall for personal issues |
83.9 |
84 |
Overall Assessment
| Survey Question |
MUMC |
Peer Group |
| Staff worked together to care for you |
87.9 |
88 |
| Likelihood of recommending hospital |
86.7 |
87.4 |
| Overall rating of care given |
87.7 |
88.4 |
| Overall for assessment |
87.3 |
87.8 |
Yearly Trend
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