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These scores are based on responses from a sample of people who received care at Memorial University Medical Center between July and September 2011. These patients were not admitted to the hospital. They were treated and returned home the same day. Patients are asked to rate the categories below using a scale of "very poor" to "very good." Each response receives a point value and we determine a mean score based on those points:
Very Poor = 0
Poor= 25
Fair = 50
Good = 75
Very Good = 100
The "peer group" represents the mean score of 97 similar hospitals.
A higher score is better. Click on each category below to see more information.
Current Scores
Overall Score
| |
MUMC |
Peer Group |
| Overall |
89.7 |
91.4 |
Registration
| Survey Question |
MUMC |
Peer Group |
| Helpfulness of registration personnel |
91 |
91.8 |
| Ease of registration process |
88.7 |
90.4 |
| Waiting time in registration |
85.7 |
85.7 |
| Overall for registration |
88.5 |
89.3 |
Facility
| Survey Question |
MUMC |
Peer Group |
| Comfort of waiting area |
85.7 |
88.3 |
| Ease of finding your way around |
84.4 |
86.1 |
| Cleanliness of facility |
89.7 |
91.1 |
| Overall for facility |
86.6 |
88.6 |
Test or Treatment
| Survey Question |
MUMC |
Peer Group |
| Friendliness of staff |
94 |
96.2 |
| Explanations given by staff |
92.5 |
93.6 |
| Skill of tech, therapists, or nurses |
92.8 |
94.7 |
| Staff concern for your comfort |
91.7 |
93.8 |
| Staff concern for questions or worries |
90.7 |
91.9 |
| Overall for test or treatment |
92.3 |
94.1 |
Personal Issues
| Survey Question |
MUMC |
Peer Group |
| Our concern for privacy |
90.4 |
92.1 |
| Our sensitivity to your needs |
91.2 |
92.5 |
| Responses to your concerns or complaints during visit |
88.3 |
91.2 |
| Overall for personal issues |
89.9 |
91.9 |
Overall Assessment
| Survey Question |
MUMC |
Peer Group |
| Staff worked together to provide care |
91.6 |
92.9 |
| Overall rating of care |
90.8 |
93.6 |
| Likelihood of recommending us to others |
92 |
92.8 |
| Overall for assessment |
91.3 |
93 |
Yearly Trend
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