Ambulatory Surgery

  • These scores are based on responses from a sample of people who had a surgical procedure at Memorial University Medical Center (MUMC) that did not require an overnight hospital stay. These patients were at MUMC between January and March 2013. Patients were asked to rate the categories below using a scale of "very poor" to "very good." The scores shown reflect the percentage of patients who gave us a "very good" rating. This is also known as a "top box" score.

    A higher score is better. Click each category below to see more information.

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     Overall Score

    Content:

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
     
    Overall72.872.3

     

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     Registration

    Content:

    Survey QuestionMUMC Peer Group
    Helpfulness of phone personnel66.963.6
    Ease of scheduling appointment65.269.3
    Information received prior to surgery56.966.7
    Helpfulness of registration person69.472.3
    Overall for registration64.568.1

     

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     Facility

    Content:

    Survey Question MUMC Peer Group
    Comfort of waiting area 53.651.8
    Comfort of your room/resting area61.257
    Comfort of family waiting area52.248
    Attractiveness of center51.349.2
    Cleanliness of center74.468.1
    Overall for facility58.755

     

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     Nursing

    Content:

    Survey Question MUMCPeer Group
    Friendliness of nurses86.789.5
    Skill of nurse starting I.V.83.176.4
    Information day of surgery81.378.1
    Nurses' concern for your comfort78.283.2
    Nurses' courtesy toward your family81.489.5
    Information given to your family7874.4
    Instructions about home care73.675.3
    Confidence in skill of nurses8084.7
    Overall for nursing80.381.4

     

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     Physician

    Content:

    Survey Question MUMC Peer Group
    Friendliness of physician83.684.8
    Explanations prior to surgery83.681.3
    Information about what was done72.572.5
    Confidence in skill of physician86.788.3
    Overall for physician81.781.8

     

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     Personal Issues

    Content:

    Survey Question MUMC Peer Group
    Waiting time before procedure58.848.9
    Information about delays5745.5
    Our concern for your privacy72.974.2
    Degree pain was controlled79.176.2
    Response to concerns/complaints73.770
    Overall for personal issues69.364.1

     

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     Overall Assessment

    Content:

    Survey Question MUMC Peer Group
    Overall rating of care8082.4
    Degree staff worked together79.983.5
    Likelihood of recommending center79.984.9
    Overall assessment79.983.6

     

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     Yearly Trend

    Content:

    Ambulatory Patient Outcomes

     

     

    Overall Score

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
     
    Overall72.872.3

    Registration

    Survey QuestionMUMC Peer Group
    Helpfulness of phone personnel66.963.6
    Ease of scheduling appointment65.269.3
    Information received prior to surgery56.966.7
    Helpfulness of registration person69.472.3
    Overall for registration64.568.1

    Facility

    Survey Question MUMC Peer Group
    Comfort of waiting area 53.651.8
    Comfort of your room/resting area61.257
    Comfort of family waiting area52.248
    Attractiveness of center51.349.2
    Cleanliness of center74.468.1
    Overall for facility58.755

    Nursing

    Survey Question MUMCPeer Group
    Friendliness of nurses86.789.5
    Skill of nurse starting I.V.83.176.4
    Information day of surgery81.378.1
    Nurses' concern for your comfort78.283.2
    Nurses' courtesy toward your family81.489.5
    Information given to your family7874.4
    Instructions about home care73.675.3
    Confidence in skill of nurses8084.7
    Overall for nursing80.381.4

    Physician

    Survey Question MUMC Peer Group
    Friendliness of physician83.684.8
    Explanations prior to surgery83.681.3
    Information about what was done72.572.5
    Confidence in skill of physician86.788.3
    Overall for physician81.781.8

    Personal Issues

    Survey Question MUMC Peer Group
    Waiting time before procedure58.848.9
    Information about delays5745.5
    Our concern for your privacy72.974.2
    Degree pain was controlled79.176.2
    Response to concerns/complaints73.770
    Overall for personal issues69.364.1

    Overall Assessment

    Survey Question MUMC Peer Group
    Overall rating of care8082.4
    Degree staff worked together79.983.5
    Likelihood of recommending center79.984.9
    Overall assessment79.983.6

    Yearly Trend

    Ambulatory Patient Outcomes