Inpatient Satisfaction

  • These scores are based on responses from a sample of people who were admitted to Memorial University Medical Center for any length of time between January and March 2013. Patients are asked to rate the categories below using a scale of "very poor" to "very good." The scores reflect the percentage of patients who gave us a "very good" rating. This is also known as a "top box" score.

    A higher score is better. Click on each category below to see more information.

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     Overall Score

    Content:

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
    Overall60.863.2

     

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     Admission

    Content:

    Survey QuestionMUMC Peer Group
    Speed of admission55.859.6
    Courtesy of person admitting69.370.7
    Overall for admissions62.561.4

     

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     Room

    Content:

    Survey Question MUMC Peer Group
    Pleasantness of room décor40.350.7
    Room cleanliness46.260
    Courtesy of person cleaning room59.663.3
    Room temperature41.143.7
    Noise level in and around room4744.4
    Overall for room46.651

     

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     Meals

    Content:

    Survey Question MUMCPeer Group
    Temperature of food4039.6
    Quality of food41.540.2
    Courtesy of person who served the food63.773.1
    Overall for meals48.548.3

     

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     Nurses

    Content:

    Survey Question MUMC Peer Group
    Friendliness/courtesy of nurses76.880.8
    Promptness of response to your call66.264.7
    Nurses’ attitude toward your requests73.473.4
    Attention to special/personal needs66.971.8
    Nurses kept you informed59.966.9
    Skill of the nurses72.875.4
    Overall for nurses69.472.3

     

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     Tests and Treatments

    Content:

    Survey Question MUMC Peer Group
    Wait time for tests and treatments (T&T)48.256.3
    Explanation of what’s happening during T&T57.359.9
    Courtesy of person who took blood66.274.7
    Courtesy of person who started I.V.68.270.3
    Overall for tests and treatments6065.5

     

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     Visitors and Family

    Content:

    Survey Question MUMC Peer Group
    Accommodations and comfort of visitors5362.5
    Staff attitude toward visitors64.872.3
    Overall for visitors and family 58.966.3

     

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     Physician

    Content:

    Survey Question MUMC Peer Group
    Time physician spent with you59.665.3
    Physician's concern for your questions/worries66.571.6
    Physician kept you informed64.168.3
    Friendliness/courtesy of physician73.475.1
    Skill of physician75.377.7
    Overall for physician67.871.4

     

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     Discharge

    Content:

    Survey Question MUMC Peer Group
    Extent felt ready for discharge5760.1
    Speed of discharge process49.158
    Instructions for care at home62.266.6
    Overall for discharge5660.3

     

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     Personal Issues

    Content:

    Survey Question MUMC Peer Group
    Staff concern for your privacy66.765.3
    How well was pain controlled?65.463
    Staff addressed emotional needs62.160.1
    Response to your concerns/complaints54.850.4
    Staff included you in decisions about treatment5958.8
    Degree we ensured safety of your medical care63.970.7
    Family able to participate in decisions59.764.4
    Staff explained their roles in your care60.964.1
    Staff supported family throughout visit61.468.7
    Staff respected having family with you67.472.5
    Overall for personal issues61.860.3

     

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     Overall Assessment

    Content:

    Survey Question MUMC Peer Group
    Staff worked together to care for you70.570.5
    Likelihood of recommending hospital71.473
    Overall rating of care given70.274.8
    Overall for assessment70.772.6

     

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     Yearly Trend

    Content:

    Inpatient Quality Outcomes

     

     

    Overall Score

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
    Overall60.863.2

    Admission

    Survey QuestionMUMC Peer Group
    Speed of admission55.859.6
    Courtesy of person admitting69.370.7
    Overall for admissions62.561.4

    Room

    Survey Question MUMC Peer Group
    Pleasantness of room décor40.350.7
    Room cleanliness46.260
    Courtesy of person cleaning room59.663.3
    Room temperature41.143.7
    Noise level in and around room4744.4
    Overall for room46.651

    Meals

    Survey Question MUMCPeer Group
    Temperature of food4039.6
    Quality of food41.540.2
    Courtesy of person who served the food63.773.1
    Overall for meals48.548.3

    Nurses

    Survey Question MUMC Peer Group
    Friendliness/courtesy of nurses76.880.8
    Promptness of response to your call66.264.7
    Nurses’ attitude toward your requests73.473.4
    Attention to special/personal needs66.971.8
    Nurses kept you informed59.966.9
    Skill of the nurses72.875.4
    Overall for nurses69.472.3

    Tests and Treatments

    Survey Question MUMC Peer Group
    Wait time for tests and treatments (T&T)48.256.3
    Explanation of what’s happening during T&T57.359.9
    Courtesy of person who took blood66.274.7
    Courtesy of person who started I.V.68.270.3
    Overall for tests and treatments6065.5

    Visitors and Family

    Survey Question MUMC Peer Group
    Accommodations and comfort of visitors5362.5
    Staff attitude toward visitors64.872.3
    Overall for visitors and family 58.966.3

    Physician

    Survey Question MUMC Peer Group
    Time physician spent with you59.665.3
    Physician's concern for your questions/worries66.571.6
    Physician kept you informed64.168.3
    Friendliness/courtesy of physician73.475.1
    Skill of physician75.377.7
    Overall for physician67.871.4

    Discharge

    Survey Question MUMC Peer Group
    Extent felt ready for discharge5760.1
    Speed of discharge process49.158
    Instructions for care at home62.266.6
    Overall for discharge5660.3

    Personal Issues

    Survey Question MUMC Peer Group
    Staff concern for your privacy66.765.3
    How well was pain controlled?65.463
    Staff addressed emotional needs62.160.1
    Response to your concerns/complaints54.850.4
    Staff included you in decisions about treatment5958.8
    Degree we ensured safety of your medical care63.970.7
    Family able to participate in decisions59.764.4
    Staff explained their roles in your care60.964.1
    Staff supported family throughout visit61.468.7
    Staff respected having family with you67.472.5
    Overall for personal issues61.860.3

    Overall Assessment

    Survey Question MUMC Peer Group
    Staff worked together to care for you70.570.5
    Likelihood of recommending hospital71.473
    Overall rating of care given70.274.8
    Overall for assessment70.772.6

    Yearly Trend

    Inpatient Quality Outcomes