Inpatient Satisfaction

  • The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS, pronounced H-caps) is the first national, standardized, publicly reported survey of patients' perspectives of hospital care.

    The survey is given to a random sample of adult patients who were admitted to Memorial Health University Medical Center for medical, surgical, or maternity care. They are asked a series of questions about their hospital stay and must provide an answer of:

    • Never
    • Sometimes
    • Usually
    • Always

    Each answer is rated with a number, and the “always” scores receive the highest rating. The always scores, also called the “top box” scores, are publicly reported. View our HCAHPS scores as they are reported to the Centers for Medicare and Medicaid Services on the national Hospital Compare website.  (Search in zip code 31404 or for Memorial Health University Medical Center.)