Frequently Asked Questions

Who can use the RelayHealth service?
Any established patient who sees a doctor that is using RelayHealth may use the service.

How do I get started?
Simply register as a New User.

How much does it cost?
There is no charge.

Is my privacy protected?
The RelayHealth service is completely secure and HIPAA compliant. Encryption technology and a stringent policy protect your personal information more securely than either the telephone or a regular e-mail. Your information is only accessible by you, your doctor, and your doctor’s authorized staff.

How does this benefit me?
We understand that your time is valuable. We also understand that when it comes to your health, convenient access to your physician practice is a necessity. These online services will make it easier for you to manage your healthcare needs.
You’ll be able to access your account 24 hours a day, seven days a week, and send secure communications to your physician’s office. Someone will respond to your request(s) within eight business hours.

What services are offered?
Our new advanced on-line system powered by RelayHealth will allow you to request a prescription refill or renewal, request an appointment, request a referral, and keep a personal health record for your convenience.