Outpatient Satisfaction

  • These scores are based on responses from a sample of people who received care at Memorial University Medical Center (MUMC) but did not require an overnight hospital stay. They received care between January and March 2013. Patients were asked to rate the categories below using a scale of "very poor" to "very good." The scores reflect the percentage of patients who gave us a "very good" rating. This is also known as a "top box" score.

    A higher score is better. Click on each category below to see more information.

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     Overall Score

    Content:

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
    Overall7168.5

     

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     Registration

    Content:

    Survey QuestionMUMC Peer Group
    Helpfulness of registration personnel69.968.3
    Ease of registration process63.263.2
    Waiting time in registration56.351.7
    Overall for registration63.261.2

     

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     Facility

    Content:

    Survey Question MUMC Peer Group
    Comfort of waiting area 5658.6
    Ease of finding your way around52.155.1
    Cleanliness of facility 62.370.4
    Overall for facility56.861.4

     

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     Test or Treatment

    Content:

    Survey Question MUMCPeer Group
    Friendliness of staff85.284.6
    Explanations given by staff 7572.9
    Skill of techs, therapists, or nurses79.279.3
    Staff concern for your comfort77.776.1
    Staff concern for your questions/worries 75.366.2
    Overall for test or treatment78.575.9

     

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     Personal Issues

    Content:

    Survey Question MUMC Peer Group
    Our concern for your privacy7869.9
    Our sensitivity to your needs73.171.1
    Responses to your concerns/complaints during visit72.461.8
    Overall for personal issues74.667.9

     

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     Overall Assessment

    Content:

    Survey Question MUMC Peer Group
    Staff worked together to provide care76.171.1
    Overall rating of care77.674.6
    Likelihood of recommending us to others77.572.9
    Overall assessment7772.9

     

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     Yearly Trend

    Content:

    Outpatient Quality Outcomes

     

     

    Overall Score

    Percent MUMC
    received "very good"
    Percent peer
    group received "very good"
    Overall7168.5

    Registration

    Survey QuestionMUMC Peer Group
    Helpfulness of registration personnel69.968.3
    Ease of registration process63.263.2
    Waiting time in registration56.351.7
    Overall for registration63.261.2

    Facility

    Survey Question MUMC Peer Group
    Comfort of waiting area 5658.6
    Ease of finding your way around52.155.1
    Cleanliness of facility 62.370.4
    Overall for facility56.861.4

    Test or Treatment

    Survey Question MUMCPeer Group
    Friendliness of staff85.284.6
    Explanations given by staff 7572.9
    Skill of techs, therapists, or nurses79.279.3
    Staff concern for your comfort77.776.1
    Staff concern for your questions/worries 75.366.2
    Overall for test or treatment78.575.9

    Personal Issues

    Survey Question MUMC Peer Group
    Our concern for your privacy7869.9
    Our sensitivity to your needs73.171.1
    Responses to your concerns/complaints during visit72.461.8
    Overall for personal issues74.667.9

    Overall Assessment

    Survey Question MUMC Peer Group
    Staff worked together to provide care76.171.1
    Overall rating of care77.674.6
    Likelihood of recommending us to others77.572.9
    Overall assessment7772.9

    Yearly Trend

    Outpatient Quality Outcomes