Memorial Health Earns J.D. Power and Associates Recognition Four Years in a Row

(September 3, 2007) - Memorial Health University Medical Center (MHUMC) has been honored for service excellence with the J.D. Power and Associates Distinguished Hospital Program award. This is the fourth consecutive year that MHUMC has received this prestigious award, which recognizes the hospital's commitment to provide an outstanding inpatient experience. The J.D. Power and Associates service excellence distinction was determined by surveying a random sample of patients recently discharged from MHUMC. They were asked a variety of questions about their perceptions for their hospital stay. The results were then compared to a national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study.SM "Receiving this award always makes us exceptionally proud because it is based on the comments and experiences of our patients," said Robert A. Colvin, Memorial Health President and CEO. "We strive to provide world-class care every day. When our patients tell us they've received excellent care, it means a lot." The distinguished hospital program identifies five themes as key drivers of patient satisfaction with the overall hospital experience: dignity and respect, speed and efficiency, comfort, information and communication, and emotional support. Memorial Health University Medical Center, the first hospital in Georgia to have received this distinction, notably exceeded the national benchmark study score for overall patient satisfaction. Memorial Health is a two-state healthcare organization serving a 35-county area in southeast Georgia and southern South Carolina. The system includes its flagship, Memorial Health University Medical Center, a 530-bed tertiary medical center; CareOne, its two-state home care division; Memorial Health primary and specialty care physician networks; a major medical education program; business and industry services; and NurseOne, a 24-hour call center. Memorial Health has been named a Distinguished Hospital by J.D. Power and Associates four years in a row. We are also one of Fortune magazine's 100 Best Companies to Work For.