Patient information

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities and have access to contacts for complaints and grievances.

We have ATMs in our main lobby and outside of our cafeteria on the lower level. You can also find banks within walking distance of our campus.

Your meals are nutritionally balanced and freshly prepared on-site every day. If you don't have any dietary restrictions, you can choose from a variety of menu options. Ask your nurse for more information.

Visitors are also welcome to dine in our cafe, which is open during the following hours:

• Breakfast — 6:30am to 10:00am
• Lunch — 11:00am to 2:30pm
• Dinner — 4:30pm to 7:00pm
• Late night — 10:00pm to 1:00am

Our deli, grill and outtakes coolers are open from 11:00am to 7:00pm.

We have a coffee shop on the first floor in our main lobby. It is open from 6:30am to 10:00pm on weekdays, and from 8:00am to 4:00pm on weekends.

Free Wi-Fi is available in designated areas of our hospital. You must be within range of an access point and select MHUMC-Guest from the list of available networks. No password is required, but you must agree to the terms and conditions to proceed.

Hospitalists, also known as internal medicine or family medicine physicians, act as liaisons between you and your care team. With nurse practitioners, physician assistants and clinical support staff as well, these dedicated professionals are available 24/7, make daily visits and help to expedite the care process so you can potentially have a shorter hospital stay.

If your primary care doctor requests it, your hospitalist will take charge of your hospital care. They will then regularly update your primary care doctor about your health, progress and any significant findings. Hospitalists work with your doctor to prepare a treatment plan at the time of admission, and when you leave the hospital, they will inform your doctor of any further treatment needs, follow-up care and necessary prescriptions.

We give you access to interpreters across dozens of foreign languages, as well as American Sign Language. Additionally, our telephone interpretation service allows you to communicate with your physicians and nurses in different languages. For assistance, call our dedicated interpretation services team at (912) 350-0222.

If you have a positive experience during your stay, you can nominate members of your care team for The BEE Award and The DAISY Award. Additionally, The Extra Mile Award is another opportunity to recognize somebody from our staff who made an exceptional impact on you.

Our PFCC initiative provides you and your loved ones with the unique opportunity to work directly with your healthcare team. You, your family and friends are invited to participate in decision-making and may even help with certain procedures. We allow for as much or as little involvement as you want, based on your own comfort level. There are multiple core concepts of PFCC, including:

• Collaboration — Improve the level of care by working with you and your family
• Dignity and Respect — Honor your family’s choices and respect their decisions
• Information Sharing — Communicate with you and your family in a thoughtful and timely manner
• Participation — Encourage you and your loved ones to participate in your care and decision-making

If you need further care after your time at our facility, we can help you find the support you need and deserve. Our Plus Care Network connects you to quality healthcare providers we partner with.

We are a smoke-free campus, which works to protect your health, as well as the well-being of your visitors and our team. Thank you for adhering to our smoke-free policy.

In addition to prayer, we offer mental and emotional support for you and your families. By offering these services, we are better able to help you and yours experience wholeness throughout the healing process.

Our full-time chaplains, on-call contract chaplains and volunteers are able to administer sacraments and conduct worship services. They also offer additional services, including:

• Acceptance and coping support
• Assistance with the organ and tissue donation process
• Crisis intervention
• End-of-life guidance
• Ethical consultation

Contact the Department of Spiritual and Religious Care at (912) 350-8637.

For your convenience, we have public telephones in our main lobby pavilion, in the lobby on each floor and in your room. To reach our facility, call (912) 350-8000.

Your family and friends can visit you seven days a week, from 7:00am to 8:30pm. However, your unit may have different visiting hours to better accommodate you. If you are unsure about your unit's visiting hours, call (912) 350-8000.

If you will be staying with us overnight, we want you to be as comfortable as possible. Please plan to bring some items with you, including:

• Advance directives
• Blanket
• Books
• Daily prescription medications
• Deodorant
• Driver's license
• Insurance information
• List of existing medications
• Magazines
• Pajamas
• Pillow
• Razor
• Shampoo
• Shaving cream
• Soap
• Toothbrush
• Toothpaste

You do not need to bring overnight items with you if you're having a procedure in our day surgery center. We do ask that you still bring your insurance information, medications, advance directives and driver's license. Please leave cash, credit cards and jewelry at home to be safe.