For visitors at Memorial Health University Medical Center 

We understand how important it is for your loved one to have you with them while they receive medical care. You can visit them throughout the week at the following times:

• Main entrance — Monday through Sunday, from 6:00am to 8:00 pm
• Heart and Vascular Institute — Monday through Friday, from 5:00am to 8:00pm, and Saturday and Sunday, from 6:00am to 8:00pm

During visiting hours, you should enter through our hospital’s main entrance or the Heart and Vascular Institute entrance. If you are accompanying your loved one for surgery, please use our day surgery entrance. It is open Monday through Friday, from 4:30am to 3:30pm.

Our intensive care units (ICUs) also have specific safety protocols in place. You will see these posted outside the unit prior to entering, and you can also review our ICU visitor guidelines prior to your visit.

Upon admission to our hospital, we ask your loved one or their family member to identify one or two representatives to receive updates about their condition. Your loved one and their support person(s) are assigned a personal identification number (PIN) to protect their information.

The support person(s) will be asked to carry out some responsibilities on their loved one's behalf, including communicating updates to family and friends and making decisions when necessary. Selected representatives don't need to be a legal decision maker. However, if there is a dispute over this representation, legal documentation must be provided.

Our PFCC initiative allows you and your loved ones to be involved in care and work as part of our healthcare team. You are invited to participate in decision-making and may even help with certain procedures. You can have as much or as little involvement as you want, based on your own comfort level. The core concepts of PFCC include:

• Collaboration — Our healthcare leaders work with you and your loved one to constantly improve their level of care.
• Dignity and respect — We honor the family’s choices and respect their decisions.
• Information sharing — Our providers communicate with your loved one and their family in a timely, complete and accurate manner.
• Participation — Your loved one and their family are encouraged to participate in care and decision-making.

We are proud to offer this innovative style of care for you, your loved one and their family. If you have questions or concerns at any time, please call our 24/7 service line at (912) 350-8581.

Our cafeteria is open daily on the lower level. It is accessible by stairs near the day surgery entrance or elevators near the main lobby pavilion.

The cafeteria's hours of operation are the following:

• Breakfast — 6:30am to 10:00am
• Lunch — 11:00am to 2:30pm
• Dinner — 4:00pm to 7:00pm
• Late night — 10:00pm to 1:00am

The deli, grill and coolers are open from 11:00am to 7:00pm.

We have a coffee shop on the first floor in the main lobby pavilion. It offers freshly brewed coffee, specialty drinks, sandwiches and snacks.

Simply To Go's hours of operation are the following:

• Monday through Friday — 6:30am to 2:00pm and 3:30pm to 10:00pm
• Saturday and Sunday — 7:00am to 2:30pm

Our gift shop is operated by Lori's Gifts. It is located inside our main hospital entrance and offers a variety of gifts, including children's toys, as well as food, candy and flowers.

The gift shop's hours of operation are the following:

• Monday through Friday — 9:00am to 8:00pm
• Saturday — 9:00am to 7:00pm

You can place online orders for free, same-day delivery to your loved one's room. We also allow you to call (912) 350-8333 during gift shop operating hours to place your order. There are no additional charges or minimum purchase requirements.

There are public telephones in our main lobby pavilion, in the lobby on each floor and in your loved one's room. To reach our facility, call (912) 350-8000. To contact your loved one, dial 912-350-5 + their room number.